Terms of Service

Definitions:

• Service – the EchoInsight website and chat, and what we provide through them: conversations with the AI system and account features (the Polish text distinguishes the website, “Serwis”, from the service, “Usługa”).
• Account – your account in the Service, created when you first sign in.
• Consumer – a natural person entering into a contract with us that is not directly related to their business or profession. We also apply the consumer provisions to a sole trader if the contract is not of a professional nature for them.

EchoInsight is not, and does not replace:

• therapy or help from a psychologist, psychiatrist, doctor or other specialist;
• medical, legal, financial or any other professional advice;
• emergency services or crisis support.

To use the Service you need:

• a device with internet access;
• a current version of Chrome, Firefox, Safari or Edge with JavaScript and browser local storage enabled;
• an active e-mail address or a Google account (to sign in).

Before your first conversation you tick three separate boxes (none is pre-ticked):

• confirmation that you are at least 18 years old;
• acceptance of the Terms and confirmation that you have read the Privacy Policy;
• explicit consent to the processing of your conversation content, which may reveal your religious or philosophical beliefs and information about your health, in order to conduct the conversation and build a context profile (Art. 9(2)(a) GDPR).

Rules:

• Without these three statements the chat is not available. We record the date and time of each statement and the version of the Terms accepted.
• The contract for using the Service is concluded when you make these statements. It is free of charge and concluded for an indefinite period.
• You may withdraw your consent to the processing of special-category data at any time. Because we cannot hold conversations without it, consent is withdrawn by deleting your Account (Profile → “Delete account”).
• Your Account is personal. Do not share it with others and keep your e-mail inbox and Google account secure.

You agree to:

• use the Service lawfully, in line with these Terms and good practice, for your own personal reflection;
• not send content that is unlawful, obscene, sexual, abusive, hateful or harassing;
• not try to bypass the safeguards or the model's instructions, overload the Service, scrape its content or reverse-engineer it;
• not share other people's data (e.g. full names, addresses) in conversations beyond what is necessary.

Automated moderation:

• Every message is checked automatically. The chat refuses to reply to an obscene or abusive message or an attempt to bypass the rules, and the message counts as a violation.
• Five violations within 7 days automatically suspend sending messages for 24 hours. Access returns automatically after that time.
• If you think a block was wrong, write to us (§10) – a human will review it.

Serious violations:

• In the event of a serious or persistent breach of these Terms we may block the Account or terminate the contract with 14 days' notice, or with immediate effect where the breach is grossly unlawful or threatens the security of the Service or other people. We will tell you by e-mail and give the reason.

• A message that the chat did not answer because of a technical error does not reduce your pool.
• Once you have used your pool, you can continue in the next month.
• Paid plans are not currently offered.

• To withdraw, send us a clear statement: via the contact form in the Service (subject “Withdrawal from a contract”) or by e-mail to jakubkoladadev@gmail.com. You may use the model form in the Annex to these Terms, but you do not have to.
• We will promptly confirm receipt of your statement by e-mail.
• The Service is free of charge, so withdrawal involves no payments or refunds.
• Withdrawal ends the contract: we will delete your Account and its data as described in §14 and in the Privacy Policy.
• You can achieve the same at any time yourself by deleting your Account in your Profile (“Delete account”).

• You can file a complaint via the contact form (subject “I'd like to report a problem”) or by e-mail to jakubkoladadev@gmail.com.
• Describe what the complaint concerns, when the problem occurred and what you expect. Give the e-mail address linked to your Account so we can find it.
• We will reply by e-mail within 14 days of receiving the complaint.
• You can raise other matters the same way, e.g. a wrongful block or a harmful chat reply.

• Your messages belong to you. For the duration of the contract you grant us a non-exclusive, royalty-free licence to process them only as needed to provide the Service (generating replies, conversation continuity).
• You may use chat replies for your own personal purposes. Because they are generated automatically, we do not guarantee that they are original or protected by copyright.
• The EchoInsight name and marks, software, design of the Service, texts and system instructions belong to us or our licensors. You may not copy or distribute them without our consent, except as permitted by law.

• You can delete your Account at any time in your Profile (“Delete account”). Deleting the Account ends the contract and cannot be undone: we delete your conversation history, context profile and account data as described in the Privacy Policy.
• We may terminate the contract for the reasons described in §5, or with 30 days' notice if the Service is permanently discontinued. Until the notice period ends, you can download your data in your Profile (“Download my data”).

We may change these Terms only for valid reasons:

• changes in the law, or in its interpretation resulting from court rulings or decisions of authorities, that affect these Terms;
• the need to comply with recommendations, orders or decisions of authorities;
• changes in how the Service works resulting from technological development, including a change of AI model or hosting provider;
• the introduction of new features, or changes to or withdrawal of existing ones, including the introduction of paid plans;
• the need to prevent abuse or to keep the Service and its users safe;
• changes to the Provider's details, or editorial corrections that do not worsen your position.

How we introduce changes:

• We will notify you by e-mail and in the Service at least 14 days before a change takes effect, showing what changes. A shorter period applies only where required by law or a decision of an authority.
• After the change takes effect, we will ask you to accept the new version before you continue using the chat. Merely using the Service does not mean acceptance.
• If you do not accept the changes, you can end the contract at any time free of charge by deleting your Account.
• Introducing paid plans will not change the rules for using the free Service without your acceptance, and any purchase will require separate consent (§8).

• To: Jakub Kolada, Jakub.Solutions, al. Solidarności 68 lok. 121, 00-240 Warszawa, Poland, e-mail: jakubkoladadev@gmail.com
• I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*)
• Ordered on (*)/received on (*)
• Name of consumer(s)
• Address of consumer(s)
• Signature of consumer(s) (only if this form is notified on paper)
• Date